Customer Relationship Support – Job Reference: CR_2022_1

Customer Relationship Support – Job Reference: CR_2022_1

Customer Relationship Support

The Customer Relationship Support is responsible for supporting and managing the relation between IdealRatings and their valued customers globally; ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.

Job Description

  • Handling scheduled deliveries while adhering to IdealRatings service level.
  • Coordinating with different departments within the company and understanding their workflow.
  • Handling requests and support cases sent from our clients and partners while ensuring smooth support operations.
  • Reviewing and analyzing companies’ reports and data before sharing it with the client.
  • Mastering IdealRatings products and services to act as the primary point of contact.
  • Ensuring superior customer satisfaction throughout existing and new services offered by IdealRatings.

Job Requirements              

  • Having 1-2 years of experience preferably in customer success.
  • Having a bachelor’s degree in Business, Finance, Accounting, or Economics.
  • Excellent knowledge of Microsoft Office since Excel, and Word are mandatory in our workflow.
  • Have excellent communication skills to deal with clients and internal teams.
  • Having presentation skills and storytelling is a great addition.
  • Detail-oriented; we contribute to people’s investment decisions and portfolio building which require attention to detail.
  • Problem-solver, we have day-to-day support case challenges, so you need to be quick and satisfy the customer’s requirements.
  • Possess a critical mindset, we are continuously developing our internal processes for better use of time, so you need to have a critical eye and question the process if it can be optimized. “Work Smart not Hard”
  • Act as a team player in coordinating with your team and other departments while getting the job done.
  • Flexible in working with different time zones to assist our international clients.
  • Maintain organization and punctuality qualities to keep up with multiple deadlines.
  • Fluency in Arabic and English languages with preliminary business writing skills.

If interested, kindly send your resume to hr@idealratings.com with mail subject “CS_2022_1” as the job reference.